Taking Customer Service to the Next Level
As a business owner or decision maker, do you find that you are constantly rating other business’ level of service? I do.
I was in the mountain resort of Whistler recently. In this tip – and the one that follows it – I share my thoughts on a few of the customer experiences I had while I was away.
First, I would like to say that, for the most part, the overall customer service levels in Whistler were very high. Being a tourist town, one would expect this to be true, however, based on my travels around Canada, this is often not the case.
I believe part of customer service is making things as easy as possible for your customers or clients. The Coast Blackcomb Suites at Whistler did a great job in making things as easy as possible for their guests.
Their hotel is a few kilometres from Whistler Village so a free city shuttle bus is offered every 30 minutes. This makes it possible for visitors to leave their car parked at the hotel. The shuttle goes to and from the village area so people can enjoy hiking, walking, shopping and dining excursions without worrying about parking and other inconveniences of having a car.
When we checked in, we were presented with a folder containing two room keys. Also included in this folder was the free shuttle bus schedule. This schedule was customized to the drop-off and pick-up times and locations specific to the Coast Blackcomb Suites. The staff had taken the time to extract the details from the comprehensive, multi-page Whistler shuttle schedule and consolidate it to a small piece of paper that outlined a very simple schedule for the benefit of those staying at the Coast Blackcomb Suites.
This small gesture made our trip so much easier and more fun. We didn’t have to figure where to park in the village, nor did we have to figure out how to get there and back. We were simply dropped off at a central location and picked up at the same area.
What has your company done lately to go the extra mile and make your customers’ or clients’ lives easier?