Waiting Costs Hotel Money
I arrived in Toronto on a Wednesday evening and got to my hotel at 9 p.m. which is dinnertime for me in Vancouver.
I wanted to keep things simple and heard the food was great at the hotel restaurant, so I decided to have dinner on site. Once I figured out where the restaurant was (I wasn’t sure if I was just tired or if there was actually signage), I found a seat.
After about ten minutes of waiting without service, I got frustrated, got up from my chair and ventured out to the Lone Star restaurant beside the hotel. I had a feeling they would be quicker to respond to my tight time frame and my empty stomach.
Since the server who was taking care of my area at Lone Star was extremely busy, another server was quick to make sure I had chips and salsa within a few minutes of my sitting down. Once he understood my needs, he promptly took my order.
When my server became available, she checked in with me, brought my food and made sure that I was satisfied. After the meal was over and I was heading out the door, I asked where I could purchase some bottled water. She brought out two bottles for me and charged me for only one.
Great service. I was glad the Lone Star was the business to receive my cash while at the same time I was happy I didn’t stick around at the hotel restaurant any longer waiting to be served.